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General terms and conditions consumers and businesses

We use the general terms and conditions of the VHG (branch organization, Association of gardeners and landscapers). These General Consumer Conditions and General Business-to-Business Conditions lay down the rules of the game that apply to both sides. This contains the rights if you are or become a customer of Astrum, purchase a service or product from us or conclude a contract. It's about what you can expect from Astrum and what we can expect from you.

The fine print

Our customers and clients therefore know exactly under which conditions we deliver, pay, sell and purchase. With general terms and conditions it is immediately clear, if necessary, which rights and obligations apply. We don't have to negotiate about it. The fine print? we are clear about it!

Read conditions

The General Consumer Terms and Conditions were established in the SER consultations between the VHG and the Consumers' Association.

please note: The terms and conditions may change from time to time. See the VHG website for the most recent conditions.

You can download and read the General Consumer Conditions and General Business-to-Business Conditions in PDF:

  • You can download the General Consumer Conditions here
  • You can download the General Business-to-business terms and conditions here

A complaint?

We attach great importance to satisfied customers and continuously work on the quality of the work. Unfortunately, we cannot always prevent an error or misunderstanding.

If this occurs and you have a complaint, we would like to know. We would then like to offer you a suitable solution and see what caused the error or misunderstanding.


We want to offer you quality and the guarantee that you are dealing with a professional company. If there is something that bothers you, you can fall back on this so that any damage or errors are repaired.